These policies may change without notice, however, we will endeavor to keep this page updated whenever changes do occur.

SPECIAL ORDERS:
Special orders are orders where we help you find a special item that we don't normally carry. We can usually find almost anything you are looking for and will order it in special for you. This service is at NO COST to you. However, no discount is available for Special Order items, and you will want be sure the item you order special is what you want, since no returns are possible on these special order items. We will help you come to this decision before the order is placed in every way we can. So, if you are looking for something you can't find here, email us by choosing the "Contact Us" menu option.

CUSTOM ORDERS:
Custom orders are orders where we make a finished item (all finished items) or alter colors in items such as kits, or when we have to cut a leather skin to sell you a half skin. This service is at NO COST to you other than the price of the item listed on the site. However, no discount is available for Custom Order items, and you will want be sure the item you order is what you want, since no returns are possible on custom order items. We will help you come to this decision before the order is placed in every way we can. So, if you have any questions, email us by choosing the "Contact Us" menu option.

TO PLACE ORDER:
Please use the on-line shopping cart which is available throughout this site. When ordering by mail, use our printed ORDER FORM when possible (Adobe Acrobat Reader is required - click here to get it.). Use Catalog Item Numbers plus the Description. Be sure to specify the color and size. You may phone in or fax your order to us at: 1-918-241-8745...OR you may mail your order along with your payment.

PAYMENT:
We accept either VISA, MASTERCARD or DISCOVER credit cards. This is the quickest way to receive your order.
We also accept CHECK OR MONEY ORDER for the full amount of the order plus shipping. However, if you order over weight items causing your shipping expense to be higher than calculated by the shopping system, we may have to exclude some items from your order to cover the extra shipping costs. Your order will be processed immediately upon receiving a money order. However, checks will require a 7 day delay (5 business days) while the bank clears your check. See also further "Check/Money Order" information below.
Paying with your PAYPAL ACCOUNT is another option we offer, but we DO NOT USE THEIR AUTOMATED PAYMENT SYSTEM because we have run into problems with it not returning to our website to complete the order, resulting in us never being informed that you placed an order. To pay by PayPal, you will need to complete the order with us first. Then LOG IN to your PayPal account by going to the www.PayPal.com site yourself. Once you are logged in there, click on the "SEND MONEY" tab at the top of the screen. You can cut and paste the total order amount and our email address from the receipt sent to your email address.

C.O.D:
We will NOT accept C.O.D. orders under any circumstances. Sorry, but none of the mail services handle this to our specifications, protecting only themselves. We've been burnt once too often.

PURCHASE ORDERS:
We do accept Purchase Orders from Schools or Government organizations only. To place an order by Purchase Order, you should use the on-line shopping system as normal. When you check out, select the CHECK / MONEY ORDER payment option. In the comments field, include any information such as your Purchase Order number and the name of your school or organization. Then FAX US a signed copy of the Purchase Order to 918-241-8745. We will NOT PROCESS ORDERS without a signed Purchase Order which has been approved by us.

INTERNATIONAL ORDERS:
We do ship orders world wide. However, the ONLY PAYMENT OPTION available for International orders is by VISA OR MASTERCARD credit cards. You need to also understand that the shopping system calculates shipping costs for USA orders only, so we will manually adjust the total of your invoice after the order has been boxed and weighed. At that time, we will process an additional charge on your credit card to cover the additional shipping expense. Please also see our "Shipping and Returns" page to get a clear understanding of International shipping.

SHIPPING INSURANCE (optional):
During checkout, on the payment screen towards the bottom, you are given the option to have your order insured against loss or damage during shipping. The check box is already checked for you to be sure this option is not overlooked. However, we have found it to be rare that packages are lost, and most of our products are unbreakable, so the risk of loss is fairly low. If you do uncheck this shipping insurance box, be aware that YOU CARRY THE FULL RISK of loss or damage.

SHIPPING CHARGES:
Shipping charges are adjusted according to the amount of your purchase. We have to do it this way, because most of our products are too light to weigh as individual items. So even though the post office sets their rate by weight, we have to estimate it according to average order totals. We have been doing this a very long time, so we have become very accurate in most cases with this method. See "Shipping & Returns" for actual shipping charges.

DELIVERY OF GOODS:
It should take 5-10 days from receipt of payment (usually 1 week) to receive your order. We normally ship an order within 1-4 days from receipt of your payment, depending on the day of the week we receive it (we try not to work on the weekends). See "Shipping & Returns" for more information.

SHIPPING METHODS:
All orders going anywhere in the U.S.A. are sent by Priority post (US Mail). All International orders are sent by Global Priority post. If you would like to request special shipping arrangements such as Express Post or Federal Express Next Day, or 2nd day, etc., you may do so with the understood additional expense of the actual freight charges plus $3.00 special handling. WE DO NOT send mail by UPS (United Parcel Service) under ANY circumstances. Federal Express or US Mail are the only methods we use.

CHECK/MONEY ORDER:
To insure our inventory levels remain accurate, we will NOT HOLD THE MERCHANDISE for Check or Money Order payments for any longer than 10 DAYS from the date we process your order. We will try to send you an email letting you know we may have to cancel your order when payment hasn't been received, but if we get too busy to do this, and enough time has passed without payment, we may cancel your order without any further notice. If we were to receive the payment after we have canceled an order, you will still receive the merchandise, as long as we still have it in stock, and not too much time has passed, since we keep a hard copy of the order.

RETURNS OR INQUIRIES:
Please notify us by phone or in writing BEFORE returning merchandise for any reason. This will assist us in answering any questions and/or informing you of possible resolutions to any problems you may have with your order. This also makes us aware that something is coming so we can look for it and notify you if it doesn’t show up within an expected time period. No returns or exchanges accepted after 30 days or on custom orders or special order items (see above).

SUBSTITUTIONS:
When we are out of stock on an item, we will substitute it when it is possible to substitute it very closely. When a substitution is not possible, we will credit your account for the difference. Substitutions are very rare when you use our online shopping system. It may occassionally be wrong, due to our mistake in counting stock levels, but for the most part, it will stop you from ordering what we don't have in stock. Substitutions can happen easily when you place your order via the phone or by mail.

BACK ORDERS:
With our new shopping system, the need for backordering items is extremely rare. However, there are those times when mistakes happen, causing something to be sold that we are out of stock on. Since this is so rare, we no longer have any backorder system in place for individual items. Instead, we will either hold your entire order until the individual item is back in stock, or substitute it when substitution can be close. You will likely receive either an email or phone call when this occurs to find out which option you would prefer.

PRICE INCREASES / ERRORS / CHANGES IN TERMS:
We reserve the right to change prices and terms with or without notice. If your order has substantial increases, you will be notified prior to shipping your order to you. WE ARE NOT RESPONSIBLE FOR TYPOGRAPHICAL ERRORS OR OMISSIONS. WE RESERVE THE RIGHT TO CHANGE OR MODIFY THE COMPONENTS OF ANY KIT SHOULD ANY ITEM(S) NOT BE AVAILABLE. THIS CHANGE WILL IN NO WAY LESSEN THE QUALITY OF THE KIT OR HINDER IT’S USE.